Home / Frequently asked questions
Before you submit
Practical answers without hidden promises.
Use these demonstration answers to understand the enquiry process, service information and limitations.
Does submitting the form book a plumber?
No. It sends a demonstration quote or assistance request. A visit exists only after availability, access and arrangements are confirmed.
Can you quote from a photograph?
An image may add context but cannot reliably confirm the cause, hidden conditions, safety, materials, access or total scope. Further questions or assessment may be necessary.
Do you provide fixed prices online?
No. Pricing depends on confirmed scope and site circumstances. Any maintenance-plan figures are fictional examples only.
What should an urgent enquiry include?
Share the exact address, visible issue, extent of escaping water, isolation status, access contact and any safety concerns, then confirm telephonically.
Is emergency attendance guaranteed?
No. Current availability, location and suitability must be discussed. PrimeLine makes no guaranteed response-time or attendance claim.
Which properties can submit requests?
Homes, small commercial sites, body corporates, rental portfolios, property managers and construction teams may use the demonstration journey.
What do maintenance plans include?
The displayed plans are examples of possible record-keeping and scheduled-discussion structures. Inclusions, exclusions, frequency and price would need a property-specific scope.
Are repairs included in a maintenance plan?
Not automatically. The examples state that repairs, materials and specialist work would be separately assessed and quoted unless explicitly confirmed in a real agreement.
Can project enquiries include drawings?
Yes. Relevant drawings or schedules can provide context. The demonstration form accepts images only; other project documents could be discussed after contact.
What image types can the demonstration form accept?
The prototype interface accepts JPG, PNG or WebP selections up to 5 MB each. Files are not actually uploaded or stored in this static demonstration.
What areas are covered?
The fictional core is Randburg with selected Sandton, eastern Roodepoort and Midrand enquiries. Exact coverage and travel arrangements require confirmation.
Do you claim registrations or memberships?
No. This fictional concept does not claim licences, trade registrations, qualifications, memberships, insurance, ratings or awards.